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This paper reports on research carried out during the summer of 2000, within a National Health hospital in the West Midlands region of England. It looks specifically at the queuing problems in the busiest clinic of the hospital, and involves the observation and questioning of 280 patients. The research considers Maister’s proposition, that satisfaction equals perception minus expectation. The results of the interviews and observations produced some unexpected outcomes, as well as confirming similar research in other areas of the service sector. The research continues by investigating the options available to the hospital’s management for managing the patient’s perception of their wait, and suggests operational ways of improving the actual waiting process.

Through the medium of a case study of Birmingham’s ethnic minority‐owned independent restaurant sector, the nature of training in the firms, the reasons for informal training, and employees’ tolerance of harsh working conditions are examined. The reluctance of many small businesses to utilise formal programmes of training is confirmed. However, even in this sector, which is characterised by poor personnel practices, the importance of informal approaches to training and learning is noteworthy. Moreover, from the perspective of workers, employment in the ethnic minority business sector can be seen as a form of training in itself; it can constitute an “apprenticeship” for entrepreneurship rather than permanent entrapment in low‐paid work. However, the capacity to realise this goal is contingent upon the availability of class resources. Further research is needed to explore approaches to training in other sectors that ethnic minorities are engaged in.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

The purpose of this paper is to extend the literature on how actors manage competing logics in an organizational field. The authors do so by introducing the concept of organizational irony to the literature on how to manage competing logics, and analyze a collaborative cultural project encompassing actors subjected to competing institutional logics.

The case study is built on qualitative data from in-depth interviews, newspaper articles and observations.

The authors describe and analyze a cultural project encompassing actors subjected to competing institutional logics and show how they responded to institutional pressures in their environment with the use of organizational irony. Thereby, the actors could collaborate with actors subjected to a competing institutional logic and still maintain adherence to their respective institutional logic.

Most studies of how to manage competing logics asserts that one logic will prevail over a competing one, either through “battles” or gradual dominance (Reay and Hinings, 2009). This study supports and adds to Reay and Hinings’ (2009) finding that actors also can collaborate and maintain adherence to their respective logic under such circumstances. In particular, it supports two identified mechanisms of how this can be achieved, namely, to separate decisions and to jointly innovate in experimental sites. It also adds to these mechanisms by showing that this can be done through the use of organizational irony. The authors only study one cultural project in one organizational field. It remains unclear if these findings are common in other cultural projects or in other organizational field, and the authors therefore encourage other researchers to extend or challenge the findings of this study.

The authors believe that the analysis and findings can be useful for politicians to take into account and address either to minimize the risk of organizational irony or on the contrary encourage it as a source of reflexive critique of society and cultural politics. The authors also believe that the response of organizational irony to institutional pressures broadens the acting space of cultural actors, provide media and critics with an analytical tool to analyze and deconstruct practices that otherwise would risk to be silenced or neglected. Finally, the authors believe that an analysis of organizational irony has the potential to make people attend to contradictions and multiple meanings in the artworks under study in a novel way.

The paper provides an intriguing and complex empirical case to demonstrate how actors manage competing logics in an organizational field through the production of organizational irony. The authors believe that its theoretical contributions and practical implications can inspire future research on how paradoxes can be managed through the use of organizational irony in other projects and organizational fields.

OUR various accounts of the Portsmouth Conference, and the official record of it which is now in the hands of readers shows that it may be regarded as a successful one. It was specially notable for the absence of those bickerings and differences which must inevitably come to the surface at times. There may be something in the suggestion of one of our writers that the weather was a main factor. However that may be, there was uniform good temper, and we came away with the belief that a good week's work for librarianship had been done.

This study aims to investigate the challenges facing the implementation of the natural gas policy in Tanzania.

A structured questionnaire was used to collect data, while the principal component analysis and statistical tests were used to explore the relationship between the opinions on the influential factors for the natural gas policy implementation and the demographic information.

The findings showed that over 50 per cent of the respondents regarded poor community participation and transparency and accountability as the major policy implementation challenges. Most of the demographic information showed the statistically significant effects of the policy implementation influential factors.

This paper provides the current challenges facing the implementation of the national natural gas policy in Tanzania.

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).

The purpose of this paper is to provide a critical examination of the current law and the possible changes that are under consideration by the Law Commissions, after public consultation in relation to the continuing duty of good faith and post‐contractual duties owed by the insured towards the insurer.

The research is addressed using case law, statutes, current academic and Law Commissions publications in the UK.

First, the paper finds that the current state of the law allows for the insurer to claim damages from an insured when a fraudulent claim is made to recover the cost of any investigations. Second the insurer can refuse to meet a claim that is tainted by fraud. Third the insurer can have the right to avoid the policy obligations upon the discovery of a fraud, but subject to some limitations. Fourth there is a need for the insured to be protected against an insurer's unjustified allegations of fraud.

This work does not address detailed issues in relation to pre‐contractual issues of good faith. These have been discussed in a previous edition of this journal see Swaby. G. (2010) “Insurance law: fit for purpose in the twenty‐first century?” IJLMA, 52 (1), pp. 21‐39. ISSN 1754‐243X.

The Law Commission will be undertaking further consultations before reforming this area of law.

This paper will be of interest to legal practitioners and academics and those in the insurance industry.